OTRS - Open Ticket Request System

What is OTRS?

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS! It is distributed under the GNU Affero General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows.

The ((otrs)) company provides commercial services (e.g. support, consulting, training, prebuilt-systems, etc.) for the OTRS (English and German). Try our demo system to get an impression of this kind of magic.

Download OTRS (2.4)

openSUSE / SLES

• OTRS 2.4.5 for SLES 10,11 RPM - 15 MB
  MD5 196ad31c6e71118edef800e3d1efcb01
  
• OTRS 2.4.5 for openSUSE 10.x,11.x RPM - 15 MB
  MD5 196ad31c6e71118edef800e3d1efcb01
  
• OTRS 2.4.5 for SUSE Linux 9.1,9.2,9.3 RPM - 15 MB
  MD5 56ec9c7ab899685e945d5c9b0bfd5214
  

Fedora Core / RHEL / CentOS

• OTRS 2.4.5 for RHEL 4,5,6 + CentOS 4,5,6 RPM - 15 MB
  MD5 a5bf94190ef761f1c2f5270c29a67757
  
  (Note, if you use RHEL or CentOS, you need to disable SELINUX in /etc/selinux/config)
• OTRS 2.4.5 for Fedora Core 4,5,6,7,8,9,10,11 RPM - 15 MB
  MD5 a5bf94190ef761f1c2f5270c29a67757
  
  (Note, if you use Fedora Core, you need to disable SELINUX in /etc/selinux/config)
• OTRS 2.4.5 for Fedora Core 1,2,3 RPM - 15 MB
  MD5 ea1643592d8309a3b2ee4c38c7ae77b0
  
  (Note, if you use Fedora Core 3, you need to disable SELINUX in /etc/selinux/config)

Win-Installer (otrs4win)

• OTRS 2.4.5 for win - 47 MB
  MD5 accca319513c25c77beffb5b54677f54
  
  (Please note that our Win32 version has not yet undergone thorough tests for production-awareness. Updates from OTRS 2.3.* and 2.4.* are possible, please read FAQ#4200351!)

Source Archive - tar.gz

• OTRS 2.4.5 tar.gz - 15 MB
  MD5 5009c5d556a87bf11f19e0d0ab0739cc
  
• OTRS 2.4.5 tar.bz2 - 13 MB
  MD5 a9a22a6bfd15cfcba3731d2f542e7a10
  
• OTRS 2.4.5 zip (win32 platform) - 16 MB
  MD5 2939a7d488173c52392ea6e3ab271f8a