Monday, November 30, 2009

OTRS - Open Ticket Request System

What is OTRS?

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

It is distributed under the GNU Affero General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows.

The ((otrs)) company provides commercial services (e.g. support, consulting, training, prebuilt-systems, etc.) for the OTRS (English and German).

Try our demo system to get an impression of this kind of magic.

Download OTRS (2.4)


Fedora Core / RHEL / CentOS

Win-Installer (otrs4win)

  • OTRS 2.4.5 for win - 47 MB
    MD5 accca319513c25c77beffb5b54677f54
    (Please note that our Win32 version has not yet undergone thorough tests for production-awareness. Updates from OTRS 2.3.* and 2.4.* are possible, please read FAQ#4200351!)

Source Archive - tar.gz